How long does it take to set my server up?

We review all orders manually and setup all servers manually. We aim to setup services as soon as possible hower sometimes it may take some more time.

Do you offer refunds?

Yes we do. We process refunds within 1-7 working days. For PayPal refunds are generally fast, for Bitcoin refunds it may take sometimes a little longer.

What is not allowed on your network?

We generally support freedom of speech however we do not tolerate: Spamming, Hacking, DDoS, botnet controllers, politically orientated websites criticising the local regime and anything illegal under the laws of the Republic of Kosovo. Any client who is brought to our knowledge will be suspended without a refund and will be denied any services as a future customer.

How do you handle complaints?

If we receive a complaint about anything which our clients are hosting on any of our services we will forward the complaint to the customer then we will take steps to determine if this complaint is in line with local laws and if any action needs to be taken. If it is a local complaint we may have to take immediate action and suspend your server and notify you afterwards.

Do you monitor what your customers are hosting?

No we do not, however we expect our customers to follow our terms of service. Sometimes if we suspect a fraudlent customer we may ask what they are briefly planning to host or to produce some sort od ID.

What payment methods do you accept?

PayPal. Bitcoin. However we can also accommodate for Wire Transfer, Payoneer, Moneygram and Paysafecard.

Will you keep my information safe?

Yes. We do not disclose information of our customers to any third party with the exception of local law enforcement with a valid warrant signed by a local court.

Still Unsure?

If you would like to try out any of our services please contact us.